OUR TERMS AND CONDITIONS

Last Updated: January 16, 2026

​

1. Overview

These Terms & Conditions (“Terms”) govern all purchases made from America Janitorial Supplies (“AJS,” “we,” “our,” or “us”) whether through our website or at our brick-and-mortar location. By purchasing products from AJS, you agree to be bound by these Terms and all applicable policies referenced herein.

2. Product Availability & Pricing

All products listed online or in-store are subject to availability. Prices, product descriptions, and availability may change without notice. AJS reserves the right to limit quantities, discontinue products, or correct pricing or listing errors at any time.

3. Payment Terms

We accept major credit cards and other payment methods displayed at checkout. Payment must be made in full at the time of purchase unless specifically agreed upon in writing by an authorized AJS representative.

4. In-Store Pickup Only

All purchases made through the AJS website or online ordering system are designated as in-store pickup only. AJS does not offer shipping or delivery services under any circumstances. Customers are responsible for picking up their orders at the AJS retail location during normal business hours. Valid identification or order confirmation may be required at pickup.

5. Order Processing & Pickup Timeframe

Orders are processed during normal business hours, and customers will be notified when their order is ready for pickup. Orders must be picked up within five (5) days of purchase unless otherwise agreed to in writing. If an order is not picked up within this timeframe, AJS will notify the customer that the order has been canceled, and a refund will be issued to the original payment method.

6. Returns & Exchanges

Returned items must be unused, unopened, and in original packaging, and returns must be initiated within thirty (30) days of purchase. Certain items—including chemicals, opened consumables, PPE, used equipment, clearance items, and special-order products—are non-returnable. Approved refunds will be issued to the original payment method after inspection. A restocking fee may apply to special-order or large-quantity items in accordance with AJS policy.

7. Warranties

Manufacturers’ warranties apply to eligible products where applicable. AJS does not independently warranty retail items unless expressly stated in writing. All warranty claims must be submitted and handled in accordance with the manufacturer’s warranty terms and procedures.

8. Limitation of Liability

To the fullest extent permitted by law, AJS shall not be liable for any incidental, indirect, special, or consequential damages, including loss of profit, business interruption, or downtime, arising from the purchase or use of any product. AJS’s total liability is limited to the purchase price of the product.

9. Customer Responsibilities

Customers are responsible for confirming that purchased products are suitable for their intended use and comply with applicable regulations or requirements. Any recommendations provided by AJS staff are informational only, and all final purchasing decisions remain the customer’s responsibility.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Oregon.