America Janitorial Supplies – Refund & Return Policy

Last Updated: January 16, 2026
 

At America Janitorial Supplies (“AJS,” “we,” “our,” or “us”), we aim to ensure every customer receives quality products and dependable service. This Refund & Return Policy outlines when and how returns, exchanges, and refunds may be processed for retail purchases.
 

1. General Return Eligibility

Returns or exchanges may be approved at AJS’s sole discretion if all of the following conditions are met:

• The item is unused, unopened, and in original condition

• All original packaging, accessories, manuals, and labels are included

• The purchase was made within thirty (30) days

• Valid proof of purchase is provided

Orders must be picked up within five (5) days of purchase. If an order is not picked up within this timeframe, AJS will notify the customer that the order has been canceled, and a refund will be issued to the original payment method. AJS reserves the right to deny any return that does not fully comply with this policy.

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2. Non-Returnable Items

The following items are non-returnable and non-refundable, including but not limited to:

• Opened chemicals, cleaning solutions, or liquids

• PPE, gloves, disposable, or hygiene-related products

• Used equipment, machines, or attachments

• Special-order or custom-sourced items

• Clearance or final-sale merchandise

No exceptions will be made for non-returnable items.

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3. Special-Order & Custom Items

Special-order items are sourced specifically at the customer’s request and are generally non-returnable. If approved for return, such items may be subject to a restocking fee of up to twenty-five percent (25%), based on manufacturer and freight costs. All special-order items must be picked up within the designated pickup window unless otherwise agreed to in writing.

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4. Refund Method

Approved refunds are issued to the original method of payment. Credit card refunds typically process within three (3) to five (5) business days, subject to the customer’s financial institution. Cash purchases exceeding a specified amount may be refunded via company check at AJS’s discretion.

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5. Damaged or Defective Items

Customers must notify AJS of any damaged, defective, or incorrect items within three (3) business days of pickup. The item must be returned for inspection. If the issue is verified, AJS will provide a replacement, exchange, or refund at no additional cost. Manufacturer warranties apply where applicable.

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6. Equipment Returns

Commercial cleaning machines may only be returned if they are:

• Unused and unoperated

• In original packaging

• Free from chemical residue, debris, or wear

• Returned within seven (7) days of purchase

• Not a special-order item

Once equipment has been used, all issues must be addressed through the manufacturer warranty or AJS’s maintenance services.

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7. Proof of Purchase

All returns require valid proof of purchase, which may include:

• Original receipt

• Digital receipt

• Online order confirmation

• Verifiable customer account record

Returns will not be processed without proof of purchase.

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8. Return Process

To request a return, customers must bring the item and proof of purchase to the AJS store location for inspection. If approved, a refund or exchange will be processed in accordance with this policy. Returns by mail are not accepted, as AJS does not provide shipping services.

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9. Contact Us

For questions regarding returns, exchanges, or product eligibility, please contact:

America Janitorial Supplies
📞 503-774-3457
✉️ supplies@americajanitorialsupplies.com
📍 14920 SE 82nd Dr, Clackamas, OR 97015